Changed your mind? No worries, you can cancel your order within 24 hours of placing it.

Please contact us here or send us an email at katesgalleryco@gmail.com with your order number.

You will receive an email with a tracking number as soon as your order is shipped.

Don't forget to check in your spam folder as well.

If you know the carrier handling your shipment (e.g., USPS, UPS, LaPoste, DHL), you can also visit their official website directly. Locate the "Track Order" or "Track Shipment" section, enter the tracking number, and get detailed information about your order's journey.

If you submitted an order with us, but didn't receive an order confirmation, make sure to check your spam folder.

It's also possible that your email address was entered incorrectly. Get in touch with us at katesgalleryco@gmail.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation.

In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

Neither is better for every print. Matte is best for a soft, elegant, low-glare look. Semi-glossy is best for brighter colors, stronger contrast, and a more polished finish.

Matte paper has less glare and is usually easier to view in bright rooms or spaces with direct light.

Semi-glossy paper usually makes colors look more vivid and contrast appear stronger.

Matte is usually the safer choice for typography because it keeps text soft, clean, and easy to read without extra shine.