Changed your mind? No worries, you can cancel your order within 24 hours of placing it.

Please contact us here or send us an email at katesgalleryco@gmail.com with your order number.

You will receive an email with a tracking number as soon as your order is shipped.

Don't forget to check in your spam folder as well.

If you know the carrier handling your shipment (e.g., USPS, UPS, LaPoste, DHL), you can also visit their official website directly. Locate the "Track Order" or "Track Shipment" section, enter the tracking number, and get detailed information about your order's journey.

If you submitted an order with us, but didn't receive an order confirmation, make sure to check your spam folder.

It's also possible that your email address was entered incorrectly. Get in touch with us at katesgalleryco@gmail.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation.

In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

You will receive .zip file for the 5 scalable high resolution JPEG image files at 300 dpi.

No, we don't offer framing.

Yes, but only for digital download prints. Please reach out if you would like a custom color.

You have a few options for printing your file:
1. Print it at home using your own printer. (I only recommend this if you have a good quality printer and paper. Otherwise there is a chance that the print will turn out pixelated)
2. Use an online printing service such as shutterfly.com, vistaprint.com, snapfish.com and finerworks.com.
3. Visit a local printing service such as Walgreens, FedEx, OfficeMax, or any other printing service near you.